top of page
-
How are the watches made from recycled plastic?At Tide Watches, we take plastic debris from oceans and rivers, and re-forge it into the materials used to create our watch cases. This process not only reduces plastic waste but also gives new life to a material that was once harmful to the environment.
-
Are the watches waterproof?Yes, Tide Watches are water-resistant and designed to handle everyday activities like handwashing and light splashes. However, they are not meant for diving or prolonged water exposure.
-
What are the size and weight of the watches?Each Tide Watch weighs 55 grams, making it lightweight and comfortable for everyday wear. The design offers a perfect balance between size, functionality, and sustainability.
-
What movement do the watches use?Tide Watches use the NH35A automatic movement, which means they are powered by your motion—no battery required.
-
How durable are Tide Watches compared to traditional watches?Our watches are crafted from high-quality recycled plastic, making them both durable and eco-friendly. The cases are designed to withstand the rigors of daily life while maintaining a stylish, minimalist aesthetic.
-
Are the watches hypoallergenic?Yes, our watches are made from hypoallergenic materials to reduce the risk of skin irritation, ensuring that they are comfortable for all wearers.
-
Where does the recycled plastic come from?We partner with organizations like Healix and Clear Rivers to source plastic from rivers and oceans. By repurposing this plastic, we help clean up waterways and reduce plastic pollution.
-
What percentage of the watch is made from recycled materials?A significant portion of each watch, particularly the case, is made from recycled plastic. Our commitment to sustainability extends throughout the entire design and production process.
-
How does buying a Tide Watch help reduce ocean plastic?Every Tide Watch directly contributes to the reduction of ocean plastic waste. By repurposing plastic that was once polluting our waterways, we not only create beautiful timepieces but also spread awareness about ocean conservation.
-
Do you use sustainable packaging?Yes, we ensure that all packaging is eco-friendly, using recycled and recyclable materials. We aim to align every aspect of our product, from watch to packaging, with our sustainability mission.
-
How long will it take to receive my order?Shipping times vary depending on your location: Netherlands: 1-3 business days Europe: 5-10 business days North America: 10-15 business days South America: 12-20 business days Asia: 10-20 business days Africa: 12-25 business days Australia & Oceania: 10-20 business days
-
Do you ship internationally?Yes, we offer free worldwide shipping on all orders.
-
Can I track my order?Absolutely! After your order is shipped, you’ll receive a tracking number to monitor your package’s journey.
-
What if I receive a damaged or incorrect product?In the rare event that you receive a damaged or incorrect product, contact us right away, and we’ll arrange a replacement. We’ll cover the shipping costs for exchanges in these cases.
-
What is covered under the lifetime warranty?We offer a lifetime warranty on the watch case, covering any manufacturing defects. However, wear and tear caused by the wearer, such as accidental damage, are not covered. If the case has manufacturing defects, we will replace it for free. You just need to cover the shipping costs for sending the watch to us and having it shipped back to you.
-
How do I make a warranty claim?Simply reach out to our customer service team. They will guide you through the process of sending your watch to us. Once we receive it, we will assess and replace the case if necessary.
-
Can I return or exchange my watch?Yes, you have 14 days from receiving your watch to request a return or exchange. The watch must be unused and in its original packaging. Return shipping costs are covered by the customer unless the product is defective.
-
What happens when my watch reaches the end of its lifecycle?If you’re ready to retire your watch, we offer a recycling program. You can send your watch back to us, and in return, you’ll receive a discount on your next purchase. We ensure that your old watch is responsibly recycled.
-
What payment methods do you accept?We accept all major digital payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. We do not accept cryptocurrency, cash, or checks.
bottom of page